Privacy Policy

Last updated: April 2026

1. Who We Are

CrowdPass is a peer-to-peer festival marketplace operated in the United Kingdom. Contact us at support@crowdpass.co.uk

2. Data We Collect

We collect your name, email address, payment information (processed by Stripe), listing content, messages sent through the platform, and usage data such as pages visited and device information.

3. How We Use Your Data

We use your data to: operate the marketplace and process transactions; verify your identity and prevent fraud; send transactional emails and platform notifications; improve our service and detect misuse.

4. Payment Data

All payment processing is handled by Stripe. CrowdPass does not store card numbers or bank account details. Stripe's privacy policy applies to payment data.

5. Data Sharing

We do not sell your personal data. We share data only with Stripe (payments) and may share with law enforcement if required by law.

6. Data Retention

Account data is retained for the duration of your account and up to 2 years after closure. Transaction records may be retained for 7 years for legal and tax purposes.

7. Your Rights

Under UK GDPR you have the right to access, correct, or delete your personal data. Contact us at support@crowdpass.co.uk to exercise your rights. You may also complain to the ICO at ico.org.uk.

8. Cookies

We use essential cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookies in your browser settings.